Frequently Asked Questions - FAQ
Most popular
Why do I need an alcohol passport?
The alcohol passport is proof of knowledge of the Alcohol Act. It is required at least from the person in charge of a licensed premises or another responsible person designated by the licence holder whenever the premises are open to customers.
Although the law does not require every employee to hold the certificate, it is a valuable demonstration of competence and can improve employment opportunities in restaurants, cafés, bars, nightclubs, events, and other venues with serving rights.
When and where can I take the test?
Alcoholpassport.fi organizes alcohol passport tests regularly across Finland. Tests are available in Finnish, Swedish, and English. On request, we can also provide written translations into other languages if there are enough participants. In addition, we offer the possibility to arrange private tests for groups at a pre-agreed location. Ask us for an offer!
You can find all our upcoming tests here.
How do I register for the alcohol passport test?
The dates and locations of alcohol passport tests organized by Alcoholpassport.fi can be found on the front page and on the Tests page.
Find a suitable test and click Sign up. Fill in your details and register in our system. At the same time, you can purchase preparation materials if you wish. Once you have made your selection, proceed to payment.
Your registration becomes valid once you have paid for the test. You will receive a confirmation email and a receipt. If you have any questions, please contact our customer service at [email protected].
I did not pass the test. How do I register for a retake?
If you took your first test through Alcoholpassport.fi, you can register for a retake at a reduced price, provided that the chosen test offers a retake discount. The reduced price will update automatically when you log in with the same email address you used for your first test.
To log in, select Sign up or the chosen test and then select Login to your account.
The discounted retake is available only to customers who completed their first test through Alcoholpassport.fi.
If you encounter any issues, please contact our customer service at [email protected].
How can I prepare for the alcohol passport test?
The alcohol passport is based on the Alcohol Act. The test evaluates your knowledge of topics such as:
key principles of the Alcohol Act
age limits and obligations related to serving alcohol
responsibilities and rights of the server
identifying and handling intoxicated or disruptive customers
serving time limits and special situations
rules concerning alcohol advertising and marketing
supervisory authorities and inspection practices
When preparing for the exam, it is useful to read Valvira's Serving of Alcoholic Beverages and to familiarize yourself with basic industry concepts. The Trainify mobile app helps you study the guideline’s contents in a more compact and game-like way.
Which IDs are accepted in the alcohol passport test?
During the alcohol passport test, you must present a valid photo ID. Accepted documents are:
Finnish identity card
Finnish passport
Finnish driver’s license or moped license
Finnish Kela card with photo
Foreign identity card
Foreign passport
Alien’s passport (only if it does not state “identity could not be verified”)
Refugee travel document (only if it does not state “identity could not be verified”)
Residence permit card or residence card issued by the Finnish Immigration Service
If you have a Finnish personal identity number, make sure it is shown on your ID.
Not accepted:
Expired ID (passport, driver’s license, identity card)
Foreign driver’s license or moped license
Kela card without a photo
Finnish military passport
Copies of IDs
Student card, bus card, library card, or similar, even if it has a photo
Can I reschedule my alcohol passport test?
Yes, it is possible to reschedule your alcohol passport test registration to a new date. First, choose a new test date from our website and then inform our customer service at [email protected].
Please note that rescheduling between tests with different prices is not possible.
My alcohol passport hasn’t arrived. What should I do?
If you took your test in Helsinki and haven’t received your alcohol passport within 2–4 weeks, please contact Alcoholpassport.fi customer service as soon as possible. Depending on how your alcohol passport was sent, you will get additional instructions.
If you completed the test in another city, please wait 6–8 weeks before contacting us if your alcohol passport hasn’t arrived.
Please note that in some cases, sending a new copy may involve an additional fee. You’ll receive more detailed instructions from customer service.
How can our company register our employees for the alcohol passport test?
A company can register an employee or customer for the alcohol passport test either directly through our website or by email. It's also possible to order payment codes from us that are valid for one year. The participant can then register themselves for their chosen test using the payment code.
Registration for the alcohol passport test through the website works as follows:
Find a suitable test for the participant on the homepage or the Tests page.
Once you have selected the test, click Sign up.
On the section New user registration, click B2B customer.
Enter the participant's name and email address, and select the test language. Below, you will find a section to enter your company’s billing information.
After entering all the required details, submit the order.
You can register multiple participants for the same hygiene passport test using the same form.
You can also register via email by sending a message to [email protected] or via contact form. For this, you'll need the following information:
Participant's name and email address
Test date and location
Company name and business ID
Company postal address and billing information
Reference (if needed)
Contact person's name and email
Ordering payment codes for alcohol passport tests works as follows:
Send an email to [email protected] including the following information:
Number of payment codes
Company name and business ID
Company postal address and billing information
Reference (if needed)
Contact person's name and email
We bill for alcohol passport test registration only after the test. Any payment codes are billed immediately after order confirmation. Please note that we add a 10 € billing fee to the invoice.
Before registration
Why do I need an alcohol passport?
The alcohol passport is proof of knowledge of the Alcohol Act. It is required at least from the person in charge of a licensed premises or another responsible person designated by the licence holder whenever the premises are open to customers.
Although the law does not require every employee to hold the certificate, it is a valuable demonstration of competence and can improve employment opportunities in restaurants, cafés, bars, nightclubs, events, and other venues with serving rights.
When should I obtain the alcohol passport?
The alcohol passport is mandatory if you act as the person in charge of a licensed premises or as another responsible person. However, it is advisable to obtain it before applying for jobs, since many employers also require it from other staff involved in alcohol service. Therefore, it is best to complete the certificate well in advance of starting work.
Why is it beneficial to complete the alcohol passport?
The certificate demonstrates that you understand the Alcohol Act and know how to apply it in practice. It qualifies you to take on responsible serving duties and can support career advancement, for example into shift supervisor or restaurant manager positions. It also strengthens a job applicant’s position, as for employers the certificate is clear proof of competence.
When and where can I take the test?
Alcoholpassport.fi organizes alcohol passport tests regularly across Finland. Tests are available in Finnish, Swedish, and English. On request, we can also provide written translations into other languages if there are enough participants. In addition, we offer the possibility to arrange private tests for groups at a pre-agreed location. Ask us for an offer!
You can find all our upcoming tests here.
Is it possible to take the test online or remotely?
It is possible to take the test online, but Alcoholpassport.fi does not organize such tests.
I am underage. Can I take the test?
There is no legal age limit for obtaining the alcohol passport, so minors can also take the test. However, please note that there are age restrictions for working in serving duties:
People aged 18 or older may work in serving duties and act as the person in charge.
People aged 16 or older may serve alcoholic beverages only under the supervision of an adult.
People under 16 are not allowed to serve alcoholic beverages.
Participation in the test requires a valid photo ID.
Can I work in a bar without the alcohol passport?
Yes, under certain conditions it is possible to work in a bar without the alcohol passport. A person may take part in alcohol sales duties, for example occasionally or part-time, as long as they are working under the direct supervision of the person in charge of the licensed premises or another designated responsible person.
However, it is important to note that the Alcohol Act requires all staff to be familiar with the obligations set out by law and in the self-monitoring plan. The certificate is the official way to demonstrate this knowledge. While it is not mandatory for every employee, it makes the supervision tasks of responsible persons easier and ensures that the employee knows the rules and responsibilities related to their duties. For this reason, many employers recommend the certificate for all staff involved in serving alcohol.
Registration
How do I register for the alcohol passport test?
The dates and locations of alcohol passport tests organized by Alcoholpassport.fi can be found on the front page and on the Tests page.
Find a suitable test and click Sign up. Fill in your details and register in our system. At the same time, you can purchase preparation materials if you wish. Once you have made your selection, proceed to payment.
Your registration becomes valid once you have paid for the test. You will receive a confirmation email and a receipt. If you have any questions, please contact our customer service at [email protected].
How do I register a family member for the test?
The dates and locations of alcohol passport tests organized by Alcoholpassport.fi can be found on the front page and on the Tests page.
Find a suitable test for the participant and click Sign up. Fill in the participant’s details in the registration form. Please note that each participant must have their own email address; the same email address cannot be used to register multiple people.
You can also purchase preparation materials when registering. Once registration and payment are complete, the participant will receive a confirmation email and a receipt. If you have any questions, please contact our customer service at [email protected].
How much does the alcohol passport test cost and how can I pay?
The price of the test varies depending on the test location. The price is always displayed with the selected test.
Payment is made through Paytrail’s payment service, which offers a wide range of online payment options. You will receive a receipt by email after payment.
For companies, invoicing is possible either by e-invoice or by email. A 10 € invoicing fee will be added.
I did not pass the test. How do I register for a retake?
If you took your first test through Alcoholpassport.fi, you can register for a retake at a reduced price, provided that the chosen test offers a retake discount. The reduced price will update automatically when you log in with the same email address you used for your first test.
To log in, select Sign up or the chosen test and then select Login to your account.
The discounted retake is available only to customers who completed their first test through Alcoholpassport.fi.
If you encounter any issues, please contact our customer service at [email protected].
I am a student. Do you offer a student discount?
We do not offer a student discount for the alcohol passport test.
I have received a payment code. How do I use it to register for the test?
The dates and locations of alcohol passport tests organized by Alcoholpassport.fi can be found on the front page and on the Tests page.
Choose a suitable test and click Sign up. Fill in your details and register in our system. During registration, you can enter your payment code in the designated field.
If you order preparation materials at the same time, those must be paid for separately during registration.
Your registration becomes valid once you have completed the process. You will receive a confirmation email and a receipt. If you have any questions, please contact our customer service at [email protected].
My employer would like to pay for my test. How does this work?
If your employer wants to pay for your test, they can handle the registration on your behalf. Choose a suitable test from the Alcoholpassport.fi front page or theTests page and click Sign up. Instead of registering as an individual, select B2B Customer and enter the billing details there.
Alternatively, the employer can contact us by email at [email protected] or via the contact form. Please note that email registrations may take a couple of days to process, so they should be done well in advance of the test date.
Email registrations must include the following details:
Participant’s name and email address
Test date, time, and location
Company name and business ID
Company billing details
Reference (if applicable)
Contact person’s name and email address
Invoicing is possible by e-invoice or email. A 10 € invoicing fee will be added.
Study
How can I prepare for the alcohol passport test?
The alcohol passport is based on the Alcohol Act. The test evaluates your knowledge of topics such as:
key principles of the Alcohol Act
age limits and obligations related to serving alcohol
responsibilities and rights of the server
identifying and handling intoxicated or disruptive customers
serving time limits and special situations
rules concerning alcohol advertising and marketing
supervisory authorities and inspection practices
When preparing for the exam, it is useful to read Valvira's Serving of Alcoholic Beverages and to familiarize yourself with basic industry concepts. The Trainify mobile app helps you study the guideline’s contents in a more compact and game-like way.
What is the Trainify app with the alcohol passport course like?
Trainify is an easy-to-use mobile app that includes expert-created study materials, practice tests, and personalized exercises.
In the preparatory alcohol passport course, you study the essential aspects of alcohol serving in a concise format. The theory is divided into subject areas, and the course includes lessons of suitable length as well as practice tests that focus on the areas you need most.
The practice questions are created by experts in the alcohol and restaurant industry, and you can also take timed tests to simulate the official alcohol passport test.
How do I download the Trainify app to my phone?
Trainify can be downloaded from your phone's app store:
For iPhone: App Store
For Android: Google Play
My phone says Trainify is not available in my region. What should I do?
If you have lived in another country, your phone may indicate that Trainify is not available in your region. This is because you have previously registered your phone in that country. Trainify is available in many countries but not all.
If you live in Finland, change your app store’s content to the Finnish region. You can find links to instructions below:
Instructions for changing the country on Android via Google's website.
Instructions for changing the country on iPhone via Apple's website.
If you are only visiting Finland and changing the region is not feasible or possible, please contact our customer service at [email protected].
My subscription does not appear in Trainify. How can I make it visible?
If you have downloaded Trainify and registered, but your subscription is not visible in the app, check that you are using exactly the same email address as in Alcoholpassport.fi.
If the email address is not the same, delete your account and re-register with the correct address. If you entered the wrong email when making your order and, for example, did not receive the order confirmation, please contact our customer service at [email protected].
What topics are covered in the alcohol passport test?
The test covers the key legislation related to alcohol serving, for example:
the Alcohol Act and its application
age limits and obligations related to serving alcohol
responsibilities and rights of the server
intoxicated and disruptive customers
serving time limits and special situations
alcohol advertising and marketing
authorities and supervision
Do you provide alcohol passport training courses?
Alcoholpassport.fi does not organize training courses for preparing for the alcohol passport test.
Do I need to study or attend training before taking the alcohol passport test?
Studying or training is not mandatory before taking the alcohol passport test, although we strongly recommend at least reviewing the key topics before attending the test. Studying is quick and easy with the Trainify mobile app, where you can both read the theory and take practice tests.
Test
What is the alcohol passport test like?
The content of the alcohol passport test depends entirely on the organizer. In most of our tests, the exam consists of 32–40 questions. To pass, you must answer at least 80% of the questions correctly. For example, with 32 questions you need at least 26 points, and with 40 questions at least 32 points. The questions may include both true/false statements and multiple-choice questions. The test may also contain open-ended questions.
Depending on the organizer, the test is taken either on paper or on a computer. All necessary equipment, such as a computer, is always provided at the test location, so you only need to bring an official ID.
You have usually 45-60 minutes to do the alcohol passport test.
How long does the alcohol passport test take?
Depending on the organizer, the test usually lasts 45–60 minutes.
Do I receive the alcohol passport certificate immediately after the test?
If you pass the test, you may receive a temporary certificate afterwards confirming your successful result.
However, please note:
A temporary certificate is not an official alcohol passport.
An employer is not obliged to accept it.
You must present the official alcohol passport as soon as it arrives, if your job requires it.
The temporary certificate is usually sent to you by email along with the test result. If you forgot to request it at the test or did not receive it with your result message, you can contact Alcoholpassport.fi customer service by email at [email protected], and they can provide it for you.
Do I need an ID for the alcohol passport test?
Yes. You must present a valid official photo ID when taking the test. The test instructor will check your identity when you return the test paper.
Which IDs are accepted in the alcohol passport test?
During the alcohol passport test, you must present a valid photo ID. Accepted documents are:
Finnish identity card
Finnish passport
Finnish driver’s license or moped license
Finnish Kela card with photo
Foreign identity card
Foreign passport
Alien’s passport (only if it does not state “identity could not be verified”)
Refugee travel document (only if it does not state “identity could not be verified”)
Residence permit card or residence card issued by the Finnish Immigration Service
If you have a Finnish personal identity number, make sure it is shown on your ID.
Not accepted:
Expired ID (passport, driver’s license, identity card)
Foreign driver’s license or moped license
Kela card without a photo
Finnish military passport
Copies of IDs
Student card, bus card, library card, or similar, even if it has a photo
Can I participate with an expired ID?
No, you cannot take the alcohol passport test with an expired ID. A valid ID is required.
If your ID has expired, order a new one and register for the test only once you have received it. If you are already registered but your document does not arrive in time, you can reschedule your test by contacting customer service at [email protected].
I don’t have an ID. Can I still participate?
No, you cannot participate in the alcohol passport test without an ID. Your identity must be verified with an official, valid photo document.
What do I need to bring with me?
You only need to bring a valid photo ID. Everything else required will be provided at the test room.
Can I use my phone during the alcohol passport test?
No. The use of all aids, including phones, is strictly prohibited during the test.
Violation of the rules will lead to termination and rejection of the test. In this case, you will not be given another test opportunity without paying an additional fee.
What if I get sick on the test day?
If you fall ill, notify our customer service immediately by email at [email protected].
At the same time, please choose a new suitable test date from our front page or the Tests page, so the transfer can be arranged quickly.
Can I reschedule my alcohol passport test?
Yes, it is possible to reschedule your alcohol passport test registration to a new date. First, choose a new test date from our website and then inform our customer service at [email protected].
Please note that rescheduling between tests with different prices is not possible.
Can I cancel my alcohol passport test?
Yes, you can cancel your test. Cancellations must be made by email to [email protected].
A handling fee of 2,50 € will be charged according to the terms.
You may receive either a refund or a payment code valid for one year, which you can use to register for another test later.
Please note that once issued, the payment code cannot be cancelled.
After the test
Can I review my alcohol passport test answers?
Yes, you can go through your alcohol passport test answers together with the test supervisor. To arrange this, please contact the Alcoholpassport.fi customer service by email at [email protected].
I didn’t pass the alcohol passport test. How can I register for a retake?
If you took your first test through Alcoholpassport.fi, you can register for a retake at a reduced price, provided that the chosen test offers a retake discount. The reduced price will update automatically when you log in with the same email address you used for your first test.
To log in, select Sign up or the chosen test and then select Login to your account.
The discounted retake is available only to customers who completed their first test through Alcoholpassport.fi.
If you encounter any issues, please contact our customer service at [email protected].
When will I receive my alcohol passport?
Delivery times depend on the test organizer. You will receive specific information about the delivery schedule and method either during the test, in the registration confirmation email, or in the message with your test results.
How will my alcohol passport be delivered?
The delivery method of your alcohol passport varies by test organizer. Some alcohol passports are sent by post, while others are delivered electronically.
If delivered electronically, your alcohol passport will be sent as an encrypted email attachment, which should be saved immediately. We recommend backing it up to a cloud service (e.g., Google Drive or OneDrive) to prevent losing access.
My alcohol passport hasn’t arrived. What should I do?
If you took your test in Helsinki and haven’t received your alcohol passport within 2–4 weeks, please contact Alcoholpassport.fi customer service as soon as possible. Depending on how your alcohol passport was sent, you will get additional instructions.
If you completed the test in another city, please wait 6–8 weeks before contacting us if your alcohol passport hasn’t arrived.
Please note that in some cases, sending a new copy may involve an additional fee. You’ll receive more detailed instructions from customer service.
How long is the alcohol passport valid? Do I need to renew it?
According to Finnish law, the alcohol passport is valid indefinitely. There is no need to renew it, as long as you retain the original certificate. So make sure to store it safely!
I’ve lost my alcohol passport. Can I get a new one?
Whether a replacement can be issued depends on when and where you took your alcohol passport test. Test organizers keep records for a limited time. If you took the test through Alcoholpassport.fi, contact us at [email protected], and we will check your situation.
If you took the test through another provider, please contact them directly.
My name or personal identity number has changed. How can I get a new alcohol passport?
If your name changes, there is no need to renew the alcohol passport, as it includes your personal identity number.
If your personal identity number changes and you completed the test via Alcoholpassport.fi, please contact [email protected]. If you used a different provider, contact the test organizer directly.
There’s an error on my alcohol passport. What should I do?
Check your alcohol passport immediately upon receiving it. If you notice any errors (e.g., in your name or personal identity number), please contact [email protected] without delay.
Is the Finnish alcohol passport valid in other countries?
The Finnish alcohol passport is valid only in Finland. Validity in other countries depends on the local regulations, so we recommend checking with the relevant local authorities.
What does the alcohol passport look like?
The alcohol passport is a one-page document, and its appearance may vary depending on the organizer. However, all passports include:
Name of the institution that issued the certificate
Statement that the certificate proves knowledge of the Finnish Alcohol Act
Full name and personal identity number of the certificate holder
Date of the alcohol passport test
Signature of the institution’s representative
Contact information of the institution
Other
I have completed a qualification in the restaurant industry. Can I get the alcohol passport based on that?
Yes. You can receive the alcohol passport without taking the test if you have completed a qualification in the hotel and restaurant sector, such as a vocational qualification, further vocational qualification, specialist vocational qualification, or a relevant degree from a university of applied sciences. The alcohol passport can be issued directly by the educational institution based on these studies.
I have obtained an alcohol passport in another country. Is it valid in Finland? Can I get a Finnish alcohol passport based on it?
A foreign alcohol passport is not recognized in Finland, and you cannot obtain a Finnish alcohol passport based on it. The alcohol passport test must always be taken in Finland, as it is based on Finnish alcohol legislation.
Are the alcohol passport and the alcohol proficiency certificate same thing?
Yes, the alcohol passport and the alcohol proficiency certificate mean the same thing. Both terms refer to a certificate that proves a person has sufficient knowledge of the legislation related to the serving of alcoholic beverages.
This certificate, officially called the alcohol passport, is intended especially for people working in licensed premises, such as restaurants, bars, or other establishments that serve alcohol.
Support
I don't speak the language used in the alcohol passport test. Can someone interpret the questions for me?
Unfortunately, we do not organize interpreted alcohol passport tests. However, Alcoholpassport.fi offers tests in several languages depending on demand. Most commonly, tests are available in Finnish, Swedish and English, but we also regularly provide tests in Chinese, Russian and Italian.
How can I take the alcohol passport test in a language other than Finnish, Swedish, or English?
Alcoholpassport.fi offers alcohol passport tests in multiple languages based on demand. We regularly provide tests especially in Chinese, Russian and Italian.
You can find the list of available languages on the Tests page.
Can I use my phone during the alcohol passport test?
No, you cannot. Using a phone or even having it visible will result in disqualification from the test.
Can I get extra time to complete the alcohol passport test?
If you need additional time for the test, please contact us at [email protected].
B2B
Can we register our employee or customer for the alcohol passport test so that we pay for it?
Yes. As a company, you can order an employee's or customer's alcohol passport test with invoicing. The invoicing options are email invoice and electronic invoice. Read more about the options here.
We would like to organize an alcohol passport test in our own premises. How can this be done?
Organizing an alcohol passport test privately in the company's own premises is possible. Please contact us by email at [email protected], and we'll discuss your specific needs in more details.
Can we order a package from you that includes both alcohol passport training and alcohol passport test at our own premises?
You can order a complete package for your team that includes both alcohol passport training and test. The training can be organized either remotely or at the customer's premises, depending on the location. However, please note that the alcohol passport test itself must be taken on-site. Remote testing is not possible.
To organize the test, we need a quiet, closed space where each participant has sufficient personal space to sit separately.
If you're interested, please contact us by email at [email protected], and we'll discuss your specific needs in more detail.
How can our company register our employees for the alcohol passport test?
A company can register an employee or customer for the alcohol passport test either directly through our website or by email. It's also possible to order payment codes from us that are valid for one year. The participant can then register themselves for their chosen test using the payment code.
Registration for the alcohol passport test through the website works as follows:
Find a suitable test for the participant on the homepage or the Tests page.
Once you have selected the test, click Sign up.
On the section New user registration, click B2B customer.
Enter the participant's name and email address, and select the test language. Below, you will find a section to enter your company’s billing information.
After entering all the required details, submit the order.
You can register multiple participants for the same hygiene passport test using the same form.
You can also register via email by sending a message to [email protected] or via contact form. For this, you'll need the following information:
Participant's name and email address
Test date and location
Company name and business ID
Company postal address and billing information
Reference (if needed)
Contact person's name and email
Ordering payment codes for alcohol passport tests works as follows:
Send an email to [email protected] including the following information:
Number of payment codes
Company name and business ID
Company postal address and billing information
Reference (if needed)
Contact person's name and email
We bill for alcohol passport test registration only after the test. Any payment codes are billed immediately after order confirmation. Please note that we add a 10 € billing fee to the invoice.
Alcoholpassport.fi doesn't offer B2B registration as an option. What should I do?
If Alcoholpassport.fi doesn't offer B2B registration as an option when you've selected a test, first check whether you're logged in. You can check this from the top bar of the pages, where it should say Log in on the right side. If it says Hello and your name, you're logged in. Log out and try again, and you should be able to select corporate registration.
You can also register by email to [email protected] by sending the following information:
Participant's name and email address
Test date and location
Company name and business ID
Company postal address and billing information
Reference (if needed)
Contact person's name and email
Do I need to request an alcohol passport from my employee?
An alcohol passport is required when an employee serves as the responsible manager of a licensed premises or as their substitute. These employees are responsible for ensuring that the provisions of the Alcohol Act are followed at the licensed premises together with the license holder.
The passport is the employee's personal document, so you cannot keep it yourself, but you can take a copy if you wish. As an employer, your obligation is to ensure that persons working in positions where an alcohol passport is required have an alcohol passport, and that you can demonstrate this to the supervisory authority when requested.
When must an employee have an alcohol passport?
An employee must have an alcohol passport when they serve as the responsible manager of a licensed premises or as their substitute. The employer has a legal obligation to ensure that a person working in such a responsible position has a certificate of knowledge of alcohol law approved by Valvira (Finnish National Supervisory Authority for Welfare and Health), i.e., an alcohol passport.